9999,17x issues

July 19, 2006
  1. Use Administrator account

  2. Use SYMNRT and SYMMSICLEANUP.reg and MSIFIX.bat

  3. Use Windows Installer CleanUp Utility

  4. Unregistered Msiexec.exe 

  5. Renamed msiexec.exe to msiexec.old from C:\Windows 

  6. Delete the following
        c:\D & S\Allusers\AD\Symantec
        c:\PF\Norton & Symantec folders

  7. Backup registry

  8. Delete symantec folder under HKCU\software\symantec & HKLM\software\symantec

  9. Restarted the computer

  10. Install  Windows Installer 3.1

  11. Create the Symantec folder in HKLM\Software and HKCU\Software and give full control permissions

  12. Chk  permission for Admin & System for  HKLM\Software\Classes\CLSID, INTERFACE & TypeLib and  HKCR\CLSID, INTERFACE & TypeLib

  13.  Restart and Install Norton 


One Response to “9999,17x issues”

  1. Scott Says:

    I know this is an old post but i am recieving this error and i would like to try this. Can it be explained in english? Symantec tech support has been trying for 3 weeks and i still cant install NAV. Please help. Thanks.

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