Comments for Whatever!

Comment on LU1835: Connection to the LiveUpdate server failed by ATlien

ATlien — Mon, 18 May 2009 13:11:49 +0000

The issue is caused by your firewall. I had the same problem for nearly two weeks.

Increasing the timeout allows your firewall more time to scan the packets from the live update server.

Another solution is to whitelist or write an exception for outbound traffic from your server’s IP address.

Comment on LU1835: Connection to the LiveUpdate server failed by Francisco

Francisco — Mon, 13 Apr 2009 02:54:12 +0000

The liveupdate.settings file also has records for HOST which seem to also point to what may be old corporate liveupdate servers. Find a computer that has working settings and replace the lines beginning with HOST from that file into the file on the system with the issue. That resolved my issues with this error.

Comment on LU1835: Connection to the LiveUpdate server failed by Computer challenged =)

Computer challenged =) — Sun, 22 Mar 2009 05:30:11 +0000

Can someone describe in more detail how to locate the setting.liveupdate file, how to open it, how to save it etc. I’ve tried to open it with Word, but it won’t let me save it in the same location…
I don’t know much about computers, so the simpler, the better. I’m having trouble with the LU1835 time-out message and would love to know how exactly to increase the default time-out. Please help! Thanks so much!

Comment on C r o c o d i l i e s by ellaela-dg

ellaela-dg — Fri, 06 Mar 2009 03:24:36 +0000

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Comment on LU1835: Connection to the LiveUpdate server failed by Conservatory Furniture

Conservatory Furniture — Thu, 05 Mar 2009 13:43:18 +0000

uDay it is easy to fix this. In the Liveupdate folder, right click setting.liveupdate and select Properties. Uncheck the ‘Read Only’ box and click Apply. You can now save the file again – remember to change the permission back to ‘Read Only’ and clicking ‘Apply’ again.

Comment on LU1835: Connection to the LiveUpdate server failed by uDAY

uDAY — Sun, 22 Feb 2009 15:48:17 +0000

i COULD ABLE TO FIND THE LOCATION OF FILE TO CHANGE THE SETTING BUT NOT ABLE TO EDIT IN THE SETTING OF FILE FROM 45 TO 120 AS PER NARAYANAN SOLUTION. iT DOES NOT ALLOW ME TO SAVE THE CHANGES

Comment on LU1812: An update failed to install. A program that was part of this update failed . . . by Vishal Nair

Vishal Nair — Tue, 03 Feb 2009 20:12:29 +0000

jassi how long has it been. this error is bugging the hell outta us here for ghost 14. those files up there are no longer used by symantec in the 2009 versions. now what?

Comment on LU1835: Connection to the LiveUpdate server failed by exh

exh — Sat, 31 Jan 2009 04:03:10 +0000

NARAYANAN’s solution gives hope. But where can I find the flg:

a) \All users\Application Data\Symantec\Liveupdate folder
b) in setting.liveupdate file, correct the following sentences

preferences\internet_connect_timeout = (increase default time)
preferences\internet_read_data_timeout = (increase default time)

Comment on LU1835: Connection to the LiveUpdate server failed by exh

exh — Sat, 31 Jan 2009 04:00:37 +0000

NARAYANAN’s solution gives hope. But can I find the flg:

a) \All users\Application Data\Symantec\Liveupdate folder
b) in setting.liveupdate file, correct the following sentences

preferences\internet_connect_timeout = (increase default time)
preferences\internet_read_data_timeout = (increase default time)

Comment on Error: “LU1875 This update failed during its preprocessing welcome text phase”‘ by Teresa

Teresa — Tue, 13 Jan 2009 20:07:24 +0000

Do you have in your folder options “do not show hidden folders checked under folder options? To this go under my computer and at the top left corner under tools, folder options, view, you will have to check “show hidden files and folders”. Hope this helps.